How it arrives, how it goes back
We ship worldwide. Costs, timings and what happens if a piece does not fit, with no links to somewhere else.
Zones and rates
| Zone | Rate | Time | Notes |
|---|---|---|---|
| Italy | EUR 7,00 | 2-3 working days | Free over EUR 150,00. |
| European Union | EUR 15,00 | 3-6 working days | No customs duties. |
| Rest of the world | EUR 29,00 | 5-12 working days | Duties paid by the recipient. |
Duties outside the European Union
For shipments to countries outside the European Union, customs duties and clearance fees are paid by the recipient and collected by the courier on delivery. We do not advance them and they are not included in the price.
We say so at checkout too, before you confirm. Nobody should find out when the courier rings the bell.
Dispatch and tracking
Orders are prepared within one working day. During a drop it can take one day more, and when it does we say so on the home page.
As soon as the parcel leaves you get an email with the courier and the tracking number. If you have an account, the number also appears on your order page.
Right of withdrawal
You have fourteen days from delivery to change your mind, with no explanation required. It is a right granted by law, not a favour.
Pieces must come back intact, unwashed and not worn beyond trying on, with the tags attached. Footwear must be tried on a clean surface: a marked sole makes the pair unsellable.
How to open a return
If you have an account, open the request from the order page. If you bought as a guest, write to support@topstorestrw.com with your order number, the pieces you are returning and the reason.
We reply with the shipping instructions. As soon as the parcel is back and checked, the refund goes out on the same payment method used for the purchase. How long it takes to land depends on your bank, usually three to ten days.
Faulty pieces
If a piece arrives faulty, return shipping is on us and the refund covers the original shipping too. Send us a photo of the fault, so we can settle it without making you wait for the parcel to come back.
Payment methods
Credit and debit cards, Apple Pay, Google Pay and Klarna, which splits the amount into three interest free instalments. Payment happens on the provider secure page: card details never pass through our servers.
Bank transfer, everywhere we ship. Cash on delivery, Italy only, with a EUR 3,50 surcharge for the collection service.
With bank transfer the details arrive by email right after the order, and the parcel leaves as soon as the payment clears. With cash on delivery you pay the courier in cash at the door.